Garden Solutions Inc., who is a modern rattan furnture manufacturer and outdoor furniture supplier .All our furniture is 100% hand-woven by skilled craftsmen and made of only high quality material. we devote to make aesthetic, sufficiently robust furniture to creating a new experience in outdoor living. For help you learn more about us .below brief FAQ may help you.
1.Q:What kinds Of synthetic rattan do you used ?
A:The rattan we use for our product is SGS Tested synthetic rattan, which is made from 99.8% Polyethylene and 0.2% Ash. This kind of rattan is UV resistant and waterproof. It can last long time and the color never fades away.
2.Q:What's the warranty of synthetic rattan?
A:All of our rattan can provide 3 years warranty While above warranty does not include the damage by improper ,unreasonable condition and abusive use
3.Q:Is there any other cushion fabric available?
A:Yes .we not only use the nomal polyester waterproof fabric but also could used the sunbrella fabric and sun fabric to achieve asoft and comfortable cushions products.
4.Q:What’s the thickness of aluminium frame work ?
A:Normally we use 1.2 thickness aluminium but also upon the requeste of our customers
5.Q: Does OEM order available?
A:Yes .we do while please pass necessary details for process .also we will keep it as secret.
6.Q:What’s your OEM procedure
A: 1) Technical drawing process 3-5 days after order confirmed .
2) Molding process: 25-30 days after drawing approved
3) Delivery time 30-45days depending on quantity
7.Q:What is the lead time ?
A:We normally require 4 weeks ,however it may fluctuate according on the peak season and order items choosed.
8.Q:Can I visit the facotry ?
A:Yes we warmly welcome you to visit our factory and showroom at your convenience time. Call us: +86 15920566877 Contact: SAM
9.Q: What‘s Payment Term ?
A: 1. By T/T payment with 30% deposit when order confirmed and balance upon receipt of B/L by fax.
2. By irrevocable L/C at sight only ; - transferred L/C not acceptable; L/C opening charge must be on account of applicant. Beneficiary only affords bank charges outside the country of applicant.
10.Q :what‘s shipping document Garden Solutions Inc., can offer?
A:Usually we will prepare commercial invoice .packing list and Bill of loading .Also China form A and certificate of original will available upon request
11 .Q: What about the packing ?
A:Usually for package, we use craft paper or weave bag,also carton is available
It depend on the product size and character.
12. Q :Order System
A :1.) Sample request Sure we can provide our buyer some sample base on following conditions For less than 10 pcs new sample orders it will add 30% sample fee while we will refund to next mass product OEM designe would be welcome and will be handled confidentiallly.
2. ) FCL shipment (Full container loading ) For help our buyer learn more about the quality and striving for flexible trade term.We accept the Mixed container laoding with no more than 3 item
